When inquiring about missing items from your delivery, an unboxing video of the product box is mandatory. Please compare the contents of the received parcel with the invoice and fill out the request form below.
[Missing Item Confirmation Request]
Order Number:
Invoice Number:
Missing items and quantities (compare with items listed on the invoice):
Attach unboxing video
<FYI>
*For albums with special prizes (applicant benefits such as photo cards), please inquire about any missing items after receiving all parcels for the order.