When inquiring about a wrong delivery, an unboxing video of the product box is mandatory. Please compare the contents of the received parcel with the invoice and fill out the request form below.
[Wrong Delivery Confirmation Request]
Order Number:
Invoice Number:
Items and quantities received (compare with invoice):
Attach unboxing video.
<FYI>
*For albums with special prizes such as applicant benefit photo cards, there is a high likelihood that all photo cards are consolidated into one package. Please inquire about any missing items after receiving all parcels for the order.
*For photo card packs with an unboxing video sticker attached, filming an unboxing video is mandatory to confirm any missing items. Without this video, re-delivery may not be possible.
*Requests for exchanges can only be processed within 7 days (including weekends and holidays) from the product receipt date.